563 Safety is Free - Because Culture is the Key

Almost everyone talks about culture. But, there are few examples of a detailed and disciplined approach to enriching culture with regular measurement correlated with other performance measures. This session will examine the results of a three-year process to quantify, codify, and qualify culture that validates what we have known all along.

Instructor(s): Donald J. Eckenfelder, Social Operating Systems Limited, Glens Falls, NY

Level: I E