Achieving Optimal Safety Results by Managing Change with Interpersonal Skills

Description: It’s not just how we conduct ourselves when dealing with people that matters, it is understanding what is happening and managing our communication with others that can have a greater impact. In this session you will learn about specific aspects of communication when used with “unplanned change” that will yield higher levels of effectiveness in your safety work.
  Instructor(s): James L. Newberry, Island Insurance Company, Honolulu, HI
  Level: A