Thursday, November 21 | 8:15AM-4:30PM

Keynote Presentation: Roots of the Crisis

Catherine H. Tinsley, Ph.D

Professor of Management and head of the Management group at the McDonough School of Business Georgetown University

You can’t argue with success? In fact, you can and should. When people observe a successful outcome, the natural tendency is to assume that the process that led to it was fundamentally sound – but was it really!

Organizational disasters, studies show, rarely have a single cause. They may be initiated by the unexpected interaction of multiple small events resulting from human error, technological failures and bad business decisions. These latent errors can produce the perfect storm that no one thought possible. Dr. Catherine Tinsley, leading authority on Organizational Behavior and Intelligence Analysis, will present her insight on how latent errors and enabling conditions work to cause disasters and preventive steps you can take.

Workshop: An Active Shooter Enters Your Facility! What You Can Do

Rob Shuster

Vice President of Protective Services and Training, AFIMAC Global, Cleveland, OH

Total chaos ensues when an active shooter is on your premises. Your instincts must take over as there is no time to think. There are actions that you can and need to take in this catastrophic situation to mitigate the loss. Hopefully this event will never happen, but you need to learn the strategy now.

Mr. Shuster is a respected expert in security practices and training related to crisis management and response, labor disputes, close protection operations, special event security, security awareness programs, evasive and defensive driving, and executive protection program design. He has written corporate security articles and white papers, and has lectured for many noted organizations worldwide. Mr. Shuster has also served two four-year terms on the private security advisory board for the Virginia Department of Criminal Justice Services.

Concurrent Sessions

Round I: Workplace Vulnerability

1. The Fatality Prevention Audit

As fatalities and severe losses continue to mount, safety has evolved to respond to the more advanced, specific actions that must be taken. Cintas Corporation has acted with the introduction of an assessment strategy program to identify where a fatality or serious injury could occur within their organization. This is their fatality prevention audit and attendees will learn how this strategy can be implemented in their organization.

Curtis Smock
Regional Safety & Health Manager, Cintas CorporatioJupiter, FL

2. What are the Odds?

In this session, you will learn to assess the probability of the occurrence of a fatality or severe loss. The focus of this action will be the members of your workforce and how to recognize those behaviors that put the organization at greatest risk for catastrophic events. Take away insight into when risk tolerance is too high or too low and whether you should ever gamble.

Victor J. Sordillo, P.E., CSP
Chubb & Son, a division of Federal Insurance Company, Whitehouse Station, NJ

3. Checklist for Sources of a Fatality or Severe Loss in Your Workplace

While catastrophic events are lower in frequency, they tip the scales on severity and, therefore, demand your scrutiny in prevention for your organization. An easy place to start is by assessing the risk associated with energy sources or hazardous substances. You will take away a checklist from this session that contains the physical categories of sources in your workplace that exposes it to a catastrophic event.

John W. Mroszczyk, PhD, PE, CSP
Northeast Consulting Engineers, Inc., Danvers, MA  

4. Using Analytics to Reduce Severity of Losses

Loss prevention for severe outcomes requires special effort beginning with your analysis of your organization’s performance.  Leading indicators will provide the most proactive intelligence, but when applying these measures, one size does not fit all.  The culture of an organization is a significant factor in deciding what you will analyze to achieve a safety effort that is relevant and effective for management of the risk of catastrophic losses.  Join us in this session to learn the analytical process that will drive the change you need in your workplace.

Joe Stough
EVP Product Strategy, IHS Inc., Houston, TX  

Round II: Techniques for Preventing the Worst

5. Avoiding Severe Losses: ANSI Z10 Can Help

The ANSI Z10 management system can be used to not only assess risks, but address risks. You will learn how this assessment tool can address more than hazards that could result in employee injuries.  It can also address operational systems that could fail drastically and have the effect of either causing injuries downstream or impact the operations of the business.  Take away insight into how you can help reduce severe losses through providing your expertise to the business management side of your organization.

C. Gary Lopez, CSP
Area Vice President, Arthur J. Gallagher Risk Management Services, Weston, FL

6. Manage Severe Loss Risks with the Mindset of an HRO (High-Reliability Organization)

HROs have a high IQ for the risks that develop into catastrophic losses.  An important fact we have learned from these organizations is that severity risks are most prevalent during non-routine work events. Other principles have been derived from HRO experience and provide guidelines for organizations of any size in any industry.  Attendees of this session will receive a planning tool with HRO application concepts that can be used to plan their own non-routine work event risk strategy.

Bryan Raughley, CFPS
Managing Partner, Consulting Safety Managers, Inc, Waxhaw, NC

7. Overcoming Illogic

Contending with illogic in the workplace is part of the job.  It is the gateway to much of what can catastrophically go wrong and needs you to take on as a challenge.  In this session, you will learn methods to overcome illogic and how, through the application of concise system hazard analysis, risk assessment and hazard control, you can better manage exposures to severe loss in an imperfect workplace.

Mike Allocco PE, CSP, Fellow ISSS
Program Analyst, System Safety, FAA, Centreville, VA

8. Human Performance Indicators of Severe Loss

Understanding human performance is recognizing that the response of an individual to the systemic drivers, error-likely situations, or pre-cursors that produce errors. A severe-loss event is often the result of responding to these “traps and triggers” a very natural and intuitive manner, when many times an unnatural or counterintuitive response is needed. Identifying this behavior can increase your ability to intervene before an error produces a catastrophic outcome.  Participants of this session will be introduced to this and other fundamental concepts of human performance associated with errors that may result in severe loss.

Rob Fisher
President, Fisher IT, Inc, Concord, NC