Managing the Unexpected: Assuring High Performance in an Age of Complexity
By Karl Weick & Kathleen Sutcliffe
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ASSE Member Price: $22.99 Order #10904 |
Dealing with the unexpected is a great challenge for most companies. How does a company organize for high performance in a setting where the potential for error and disaster is overwhelming? The authors recommend looking to high reliability organizations (HROs) such as aircraft carriers and nuclear power plants for answers. They show how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, Weick and Sutcliffe show how to anticipate and respond to threats with flexibility rather than rigidity. The book includes numerous case studies that demonstrate mindful practices.