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CEU and CM Information

Attendees of the Loss Control symposium may receive 1 Continuing Education Unit (CEU). The American Society of Safety Engineers has been reviewed and approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET) 1620 I Street, NW, Suite 6151 Washington DC, 20006. The American Society of Safety Engineers has awarded CEUs as noted in the brochure to participants who successfully complete this program.

Attendees of the Loss Control symposium may also receive 1.5 Industrial Hygiene CM points. The designated approval number is: 08-2279.

Symposium Sessions

General Session Presentations

Welcome Remarks and Future of Loss Control

Bill Boyd
Senior Vice President, Risk Control, CNA


As part of the carrier's underwriting function two primary loss control roles exist: underwriting risk assessments and account services. How do you allocate the resource? How do you staff this resource? How do you measure the impact of this resource? These are questions that Loss Control leaders answer - but in differing measures of success. Financial success can be measured when the Loss Control function is tied to the corporate objectives.

Naveen Anand - Senior Vice President, CNA

How does a company establish financial success in today's soft insurance market?  How can the value of Loss Control be demonstrated?  Valuable comments about today's insurance market will be presented so that the future of Loss Control aligns with the insurance company's financial impacts.

Perceived Value Equals Real Value
Presented by Rick Pollock - President and Founder, Comprehensive Loss Management

These are interesting times for anyone in Loss Control. The economic downturn and soft market are certainly impacting both insurance company and broker loss control departments. However, the current trend has been experienced in the past, and before long the market will firm up, the economy will boom and we will be busier than ever. Right? The future, and yours in particular has become more difficult to predict. As we look at the Loss Control landscape, it is fair to say that Loss Control is looked at differently from carrier to carrier and broker to broker. In many cases, Loss Control is seen as an effective element in the financial equation; actively assisting customers in risk assessment, reducing loss exposures and enhancing profitability. At other carriers, Loss Control is seen as less valuable in underwriting risk, and may even be viewed as a cost that could be done away with as actuarial data becomes more and more accurate in predicting commercial loss. Brokers Loss Control services are a bit different, but also vary in their internal and external value.

In many ways our future in Loss Control comes down to perceived value.

Setting the tone for the symposium, this session will explore trends in the industry and the value proposition of Loss Control. We hold the future in our own hands. What will you do to increase your value, both to your employer and their insureds?

Reinventing Yourself!
Presented by Richard Oberburner - Second City Improv

Not able to make a stop at Chicago’s famous Second City comedy club during the symposium? Not a problem! Join Richard Oberbruner from the DuPage County Workforce Development agency - and a Second City trained actor - during an exciting interactive lunchtime general session that will focus on “reinventing yourself” to meet the challenges and opportunities ahead!

Six Tricks in Understanding the Business Owner
Presented by Maureen Steinwall, Ph. D.

Management’s goal for any organization (large or small; for-profit or not-for-profit) is to make decisions that maximize productivity for the sole purpose of enriching the stakeholders. They do so given limited resources and through controlling direction, speed, and balance of the organization. The one difference between an owner and hired management is the wallet; decision making becomes personal for the owner.

This presentation will describe six concepts that will help you connect with business managers and owners both intellectually and emotionally. The task of allocating limited organizational resources cannot be underestimated. Teaming and advising the business owner is a delicate dance; one in which you will want to master.

Concurrent Session Presentations

Communications Skills for the Loss Control Professional
Presented by Tim Murphy - Loss Control Manager, Chubb Insurance

This session will be an interactive look at the communication skills necessary to be a successful loss control professional. Technical knowledge is not enough for today’s loss control professional. The ability to communicate successfully with your customer is critical to your success in achieving safety outcomes and winning the business. This session will provide an opportunity to learn and practice techniques in a non-threatening environment..

Critical Decision Making Process and the Impact on Risk Control
Presented by Frank Keisler - AVP, Risk Control, CNA

This session will focus on four key areas of risk control - Degree of Risk Analysis, Critical Judgment, the Critical Decision Making Process and Predictive Modeling in Decision Making – and show how they are all interwoven to create a thought process about risk assessment. The use of data to make decisions will be addressed as an important part of decision making in the real world. The intent of this session is not on how to build a predictive model or risk control algorithm, but to demonstrate the value of objective decision making in the risk control process.

During this session, Frank will weave in real-world examples, of both “good” and “bad” decision-making, as it applies to the world of risk control.

Web 2.0 as a Tool for Loss Control
Presented by Linda Tapp - President, Crown Safety

In this session we will review what is "Web 2.0" and how loss control professionals can use it as part of a comprehensive safety program. As part of this presentation we will discuss and demonstrate some of the Web 2.0 applications that might be applicable. These include wikis, social-networking sites, blogs, podcasts and other things that use RSS feeds (Really Simple Syndication). Web 2.0 applications are easy to use by design and the use of this technology is only limited by your imagination.

Not All Risks Are Alike
Presented by Francis P. Sehn MS, CSP, ARM - Assistant Vice President, Hilb Rogal & Hobbs

This session will explore the perceptions and realities of risk control based on the financial aspects from the carrier, client and broker standpoint as well as the risk control purest perspective. The less than desirable risk to a carrier may be a “perfect fit” for the broker. Each aspect of the risk control process will be discussed to enhance the discussion. Two case studies will be used to illustrate the methods and perseverance needed to turn the questionable risk in some consultant’s mind to a highly desirable business risk. The case studies will include a construction operation and a metal manufacturer.

Regulatory vs Risk Control - Best Practice
Presented by Robert Wayne Clifton - AVP, RCS Global Services, ESIS

Performing health and safety services for regulatory purposes can be a world away from implementing best practices. This session will talk about the similarities and differences, and advantages and disadvantages of each of these approaches. Also discussed will be commonly used methods of delivering each, and how providing regulatory service can lead to the implementation of best practices.

Identifying, Hiring, Training and Retention Of Loss Control Professionals
Presented by Philip J Hastings - Risk Management Specialist, Motorists Insurance Group

A key to any loss/risk control organization’s success is the expertise of its staff. We will discuss candidate identification, technical performance issues and interaction (interpersonal) management. We will examine how successful candidates must be effective team players with real life experience in organizational management, possess effective service skills and the have ability to manage multiple tasks within tight deadlines.

Finally, we will look at how maintaining an employee’s core competencies - and how well the company can relate and address their professional and personal needs - is as much a component of training as it is retention.

Safety Heroes and the Actuary’s Chamber of Secrets
Presented by:

Understanding the financials, actuary-speak, and how the money works is an essential skill for today’s successful EHS professional. The EHS professional must be able to read the reports presented by third-party administrators, and actuaries. It’s important to understand not only the risk control side of EHS, but also the risk financing side. Adding the ability to understand and communicate intelligently with actuaries to your EHS skill set will assist you in preserving and making the most of limited resources.

Safety Considerations for Unique Populations
Presented by Adele L. Abrams, Esq., CMSP - President, Law Office of Adele L. Abrams PC

This session will address the safety and health considerations of unique worker populations. Special emphasis will be given to issues of gender and occupational safety and health, aging and youth workers/changing workforce demographics, and those workers for whom English is a second language. The program will address new worker training methods, personal protective equipment, mentoring of workers in unique populations, issues related to restrictions on tasks for teen workers, and development of proactive programs that provide equal protection to all employees.

Construction Industry Calls For The Changing Role of the Broker Loss Control Professional
Presented by Donovan Jackson, CSP, CHMM - Vice President, Willis Risk and Insurance Services of Los Angeles

The construction industry is changing. With the types of programs that are being defined by both the insurance and the occupational factors of the construction industry; there are increasing perceptional changes of what customers/clients want, regarding performance expectations of a insurance broker loss control professional. Broker loss control professionals must be able to lead and manage clients with measurable improvement of the company’s safety performance, define and resolve challenges posed by both workforce and work environment, and apply technological innovations that can assist in acquiring safety performance goals. This presentation examines skill sets that are now needed to be competitive and offers the client maximum effective and quality strategic service.

Global Marketplace Risk Management – Product Liability
Presented by Mark Oldham - Executive Consultant, Risk Management Services, The Fireman’s Fund Insurance Companies

Few manufacturers can make a product of purely domestic content. Components and subassemblies are purchased off shore from various suppliers to be installed into finished goods. Raw materials are purchased worldwide – plastic resins to drug components.

These practices present risk exposures that must be addressed in a risk assessment. Actual case studies will be presented where risk exposures were identified and managed, including legal and occupational disease issues.

To be successful in the global economy, loss and risk control professionals must identify and intelligently evaluate offshore sourcing and manufacturing risk exposures for adequate underwriting. Control strategies can be developed and practices executed to manage offshore risk exposures.

The Optimal Service Team
Presented by Jim Newberry - Risk Control Manager, Island Insurance Co. Ltd.

Loss Control service personnel should be well schooled in the services that the claims department offers, so they not only can benefit from their understanding, but also should look for opportunities where clients should avail themselves of these services. To this calling, Loss Control services personnel should fully understand the basics and sometimes details of key claim initiatives and services because Loss Control may be able to help clients better utilize these services. Further to this course of action, there are some services that are aided by a multidisciplinary approach to service utilizing the best of both departments. Ergonomics and transitional work are two good examples of where the skills and abilities of Claims and Loss Control working together can have the greatest impact. This session will address both: 1) where Loss Control can advance by being knowledgeable and involved in claims services and; 2) when it is best to work together in a ways that serve the customers needs the best.

Career Management
Presented by Diana M. Stegall, CSP, ALCM, ARM, CPCU - Risk Management Services Consultant, United Heartland

If your employer hasn't down-sized, right-sized, restructured, or re-engineered, you are definitely in the minority! This session will address skills and strategies to help you control your career in the ever-changing loss control environment.

Panel Discussion: The Triangle of Risk Control Success

Many people play a role in helping Risk/Safety Managers achieve the goals established for their organizations. This session will discuss who the players are, the benefit they bring to the process, and how the different players interact. Our hope is that this panel will help attendees gain a better understanding of the different talents and assistance that each component brings to the process. The panel will include a brokerage safety professional, a carrier safety professional, and a company health and safety manager. These individuals will discuss the roles of each contingent in the success of the safety and health program. They will also discuss the partnership and teamwork that go into making these relationships successful

Panel Discussion: Legal Issues in the Loss Control Profession

Join a panel of defense and plaintiff attorneys in an interactive discussion of issues critical to loss control/risk control professionals.

Our moderator will direct the discussion, as our panelists debate such topics as: