Preventing Human Errors: What’s Stopping Us!

When accidents occur, they are attributed to human failure, the belief that the processes or systems are fundamentally safe except for the people using them. Therefore, if the human element is eliminated, there won’t be any accidents. This kind of thinking gets you nowhere.

It’s time for us to rethink safety. The place to start is by examining the cause of a mishap and recognizing the role our physiology plays in our actions. If we can get a better understanding of that phenomenon, we can move toward interventions that work to reduce workplace accidents.

Join us to hear Dr. Todd Conklin, a recognized authority on organizational behavior, provide you with a look at what is behind human performance and why we need to change our perception of human error before we can change safety.

Todd Conklin, Ph.D.
Environmental Safety and Health Integration
Los Alamos National Laboratory
Los Alamos, NM

The Seven Deadly Delusions of Accident-Prone Companies

Safety performance in many companies and even industries has stalled. Accident rates have reached a plateau and yet, serious accidents and fatality rates rage on. In the more dramatic cases, such as the Texas City BP disaster, organizations that have “exemplary“ safety statistics, suddenly have a catastrophic or multi-fatality event. Looking into the root causes of this accident and others such as the Piper Alpha disaster, NASA’s Challenger and Columbia disasters and the Chernobyl nuclear reactor, there are similar factors that lead to these catastrophic events. Corrie Pitzer, a specialist in strategic safety management and a leading consultant in this field, will discuss the common features of the mindset in these organizations, the human element and how improved safety is well within your grasp.

Corrie Pitzer, MBA
Chief Executive Officer
SAFEmap International
Burnaby, British Columbia, Canada

Fighting Complacency: The Good, the Bad, and the Ugly

Complacency is a major concern for safety performance. When individuals begin to assume that “everything’s fine” and “nothing will happen to me,” there is an unconscious, out of awareness, increase in risks taken. There are several aspects of how we as human beings process information and make meaning of our world that can contribute to the development of complacency. In this presentation, you will learn two aspects: inattentional blindness and optimism bias and how they link to taking safety for granted. You will take away practical applications that help combat complacency in order to improve safety.

Dianne Stober, Ph.D.
Managing Partner, C Cubed
Fort Collins, CO

Using the Human Factors Analysis Classification System (HFACS) for Improved Incident Analysis

Human error plays a role in a significant percentage of accidents. Yet, most accident reporting systems were not designed to gather information that will support a human error analysis leading to the implementation of an accurate intervention. In response to this need, the Human Factors Analysis Classification System (HFACS) was developed to examine underlying human causal factors. The HFACS is at the core of the incident investigation system conducted by L’Oreal USA and has improved their accident analysis. Join this session to learn how this system operates and takeaway an incident investigation form that includes HFACS factors for use in your organization.

Jay R. Harf, CSP, CPEA
Director of Safety Health & Environment (SH&E)
L'Oreal USA Inc.
Clark, NJ

A System for Reducing Human Error

In this session, you will learn about “Conduct of Operations and Operational Discipline (COO/OD)” a system developed for improving human performance and reduction of accidents. COO/OD embodies a management approach based on worker commitment to structure operational tasks aligned with the organization’s risk tolerance, help the workforce perform tasks deliberately and correctly and minimize variations in performance. You will take away tools to start implementing a COO/OD system in your organization including a menu of metrics to establish a baseline performance and track progress as changes are made.

Donald K. Lorenzo, P.E.
Senior Technical Director, ABS Consulting, Risk Consulting Division
Knoxville, TN

Five Types of Human Error

History is rife with stories of disaster and loss which resulted from various types of human error. Many of these stories carry lessons learned that can be highly valuable to overcome the safety and health challenges we face in our organizations. In this session, you will learn the five types of human error, how these errors resulted in tragic results and various reduction strategies that could have avoided these events. You will take away a human error reduction and management strategies checklist.

Bill Taylor, CSP
Vice President, CTJ Safety Associates, LLC
Durham, NC

The Error Tolerant Workplace: Building a Workplace Where Errors Do Not Escalate to Accidents

While efforts should continue to find and correct the causes of human error that lead to accidents, the error universe is so vast that any strategy aimed at preventing all human errors is doomed to failure. Instead, our efforts to improve safety in the workplace must include building error-tolerant workplaces, organizations where the human error that does occur does not escalate into accidents. In this session, you will learn the essential features of the error tolerant workplace and takeaway a new approach to the reduction of accidents.

E. Andrew Kapp, Ph.D., CSP, CHMM, REM
Associate Professor of Occupational and Environmental Safety & Health
University of Wisconsin-Whitewater
Whitewater, WI