Don’t Leave Management Guessing About Safety Training Results
Jeffery Camplin MS, CSP, CPEA
President, Camplin Environmental Services, Inc., Rosemont, IL

How does management view typical training results?
Training is often relied upon by organizations to achieve regulatory compliance and improve the overall safety at the workplace. Top executives shape the nature, scope, and extent of safety management and related training in an organization. They provide the initial funding and continue to fund safety training - expecting an outcome they can understand and trust. Safety training funds are continuously in competition with other groups with an organization. Top management's commitment is necessary to make safety training visible, effective, and appropriately funded. Too often the return on the investment in safety training is not properly presented to top management.

What are some proven ways to measure the effectiveness of training?
Training is often times seen as a reactionary solution to worker injuries, safety incidents, or regulatory citations. Significant resources are allocated by an organization to safety training with the expectation that it will deliver results. Unfortunately, those funding the training are often left guessing whether the "investment" in safety training has any reliable measurable return on that investment. This presentation will focus on the metrics to be used by the safety professional to demonstrate the success of safety training to upper management. Using good metrics to demonstrate successful safety training also support the overall safety management efforts.

This presentation will provide a review of the current best practices for measuring and evaluating learning and development in safety training and applies them to meeting the expectations of executives. This includes a brief examination of typical safety training metrics, upper management's view point on these metrics, and how to improve them. The presentation will conclude with an overview of how safety training fits into the overall metrics of a safety management program with a focus on measuring for success.

How can SH&E managers do a better job of delivering return on investment related to training?
The presentation will provide attendees with an example scorecard that can be used to shift the focus of training from activity-based measures to those that are linked to overall business strategies. Attendees will also be provided with examples of how to convert metrics into monetary values that can demonstrate a return on investment. Many of the concepts in the take aways can be used in other aspects of an effective safety management program.