610  Discover What You’re Missing-Applying Process Improvement Techniques to Claims Management

Learn how an international tool manufacturer was able to reduce the total number of U.S. workers’ compensation claims by over 60 percent, reduce the number of lost time claims by over 80 percent, decrease their global injury rate by nearly 80 percent, and launch an integrated, decentralized injury prevention and claim management program. These results were achieved by applying process improvement related techniques such as lean, systems thinking and total quality management to fundamental safety and claims management. Discover what may be missing from your claims management program.

Instructors: Rene E. Hilgemann, CSP, ARM, ALCM, Aon Global Risk Consulting, Minneapolis, MN
Joanne M. Tesch, Snap-On, Inc., Kenosha, WI

Level: I A