Sponsored by the Hospitality Branch of the Management Practice Specialty: Objective Auditing Techniques to Control Slips and Falls in Restaurants

Description: More than three-million food service employees and over one-million guests are injured annually as a result of restaurant slips and falls, according to the National Floor Safety Institute (NFSI). The NFSI indicates that the industry spends over two-billion on such injuries each year and that these injuries are increasing at a rate of about ten-percent annually. Using state of the art auditing techniques and instrumentation, CNA completed a yearlong pilot study at a major restaurant chain to determine and remedy the causes of slips and falls. The presentation focuses on the techniques used in the study and the important lessons learned in preventing slips and falls in restaurants and similar occupancies.
  Instructor(s): David D. Ludwin, CSP
Jeffrey Janke
CNA Insurance Company, Chicago, IL
  Level: I A